Password reset link not working

Question:

The password reset URLs sent in the reminder emails do not work and produce a 404 error.


Answer:

Make sure you have a non-empty "shared secret" specified in the settings, at "Admin - General settings". This key is used for many things, including the "autologin" links used for password reminders.
Creation date: 11/9/2021 3:14 PM      Updated: 10/19/2023 8:02 AM
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