Supported HTML Tags in the Knowledge Base and Tickets

Our KB system supports a limited set of HTML tags and inline CSS. We do not support JavaScript. However, if you require additional JavaScript code to execute in the KB, you can use the "Admin - General settings - Custom JS CSS" feature.

Here is a list of HTML tags that are supported in Jitbit Helpdesk:

- "a"

- "abbr"

- "address"

- "b"

- "br"

- "blockquote"

- "center"

- "code"

- "dd"

- "div"

- "dl"

- "dt"

- "em"

- "font"

- "h1"

- "h2"

- "h3"

- "h4"

- "h5"

- "h6"

- "hr"

- "i"

- "img"

- "input"

- "label"

- "li"

- "ol"

- "p"

- "pre"

- "s"

- "section"

- "small"

- "source"

- "span"

- "strong"

- "sub"

- "sup"

- "table"

- "tbody"

- "td"

- "th"

- "thead"

- "tr"

- "u"

- "ul"

- "video"

Please note that any HTML tags not listed above are not supported and cleaned out. Whenever a new message is received via email or posted via the Web-interface, the content is being "sanitized" to remove dangerous tags and excessive formatting.

Creation date: 1/4/2024 2:47 PM Updated: 3/30/2024 6:39 AM

Jitbit Helpdesk ticketing system is our flagship product. Its a great helpdesk software app offered both as a hosted and "on-premise" versions.