Declined Suggested 10/31/2019 by Danny Ying
14
votesLDAP sync
Currently the users would need to login in order for Azure or AD to pull in user information into jitbit.Most of my users submit tickets through email only and don't use the portal. Because they don't log in, I won't get their location, phone number, department, etc.
I was able to work around this by importing an excel file, but it would be nice to be able to do this automatically.
Alex
Tech
When an email from an unregistered user comes in, the system actually searches AD catalog by email address. This happens automatically if you're using Windows-integrated authentication. If you're using SAML single sign-on with Azure - there's no way to import a user without him going through the login process unfortunately.
5/10/2022 4:37 PM
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