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55

votes

"Is Manager" - Improvement

Suggested 9/27/2019 New

48

votes

New “Automation rules” trigger, “Trigger by the calendar”.

Suggested 6/10/2020 New

47

votes

Relatime in-app notifications for technicians

Suggested 11/2/2018 New

46

votes

Round Robin Auto Ticket Assignment

Suggested 5/22/2020 New

41

votes

Ability to set email specific template by company

Suggested 9/25/2019 New

41

votes

Dynamic Automation Rule Values

Suggested 11/30/2018 New

40

votes

Secondary email address for users

Suggested 6/10/2020 Considering

38

votes

Email-Template for "Re-Opened" Tickets

Suggested 11/14/2019 New

37

votes

Allowed option to default search to search message replies and attachment names

Suggested 1/13/2020 Considering

35

votes

Queue Manager

Suggested 7/15/2019 New

34

votes

Fiilter by multiple categories

Suggested 5/2/2020 New

32

votes

Folders for Canned Responses

Suggested 2/11/2020 New

30

votes

Allow Admins to NOT be technicians on all categories

Suggested 3/4/2020 New

28

votes

Reports - Granular Permission Management

Suggested 4/7/2020 New

27

votes

Reports Tab

Suggested 6/25/2020 New

27

votes

Checklist Functionaility

Suggested 11/12/2019 New

23

votes

Email notifications header and footer

Suggested 6/5/2020 New

23

votes

Ticket Preview

Suggested 10/30/2019 New

22

votes

Category Colours

Suggested 5/27/2020 New

21

votes

Add more levels of security

Suggested 11/22/2019 New

View all     Ideas forum is where users can suggest, discuss and "vote" for new features in the product.