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77

votes

Active Directory Integration Improvements

Suggested 12/2/2019 New

34

votes

Add logic to email template language

Suggested 9/25/2020 New

32

votes

Integration to Snipe-IT asset management

Suggested 6/4/2020 New

32

votes

Additional email template "Ticket-updated" email template but seperated into agent only and customer only

Suggested 12/1/2019 New

30

votes

Kanban Board View

Suggested 2/5/2021 New

27

votes

Expand "Time Spent" Functionality

Suggested 6/22/2021 New

26

votes

Scheduled Reports

Suggested 10/18/2018 New

25

votes

Generate ticket from WhatsApp and Facebook Messenger

Suggested 3/23/2020 New

24

votes

Multiple outgoing SMTP accounts

Suggested 10/8/2020 New

24

votes

TimeSpent audit log

Suggested 10/5/2020 New

20

votes

Custom Priority Levels

Suggested 1/5/2022 New

19

votes

Canned Responses when creating tickets

Suggested 8/4/2021 New

16

votes

Ticket Comments pagination

Suggested 10/20/2021 New

15

votes

Supervisor Approval Process

Suggested 2/14/2020 New

14

votes

Report using the Due Date

Suggested 5/12/2020 New

13

votes

Advance Permissions to Asset Management

Suggested 7/22/2021 New

13

votes

Custom Field Type Selection Combo + Search

Suggested 3/22/2021 New

13

votes

Create Technician Group in user profile, where technician can be a member of multiple groups.

Suggested 10/3/2019 New

12

votes

Scheduled Report Configuration

Suggested 8/2/2019 New

11

votes

Dashboard like Calendar for Milestones

Suggested 1/23/2022 New

View all     Ideas forum is where users can suggest, discuss and "vote" for new features in the product.