New Suggested 12/2/2019 by Cirilo Haynes



Active Directory Integration Improvements

Hello, hoping this can be looked into.  We currently utilize the on-premise solution of Jitbit.  Whenever we have a user change their name for various reasons in AD, we have to manually go into JitBit and update the userID.  If we are not proactive in doing this, then it creates a second ID for the user and they cannot access their original tickets under their original userID.   Then we have to go through a whole process in order to clean up the user's access: merge the IDs if any tickets have been worked under the new ID, disable the new ID, etc. It can be a bit cumbersome at times.

Is there anyway for the AD sync to pick up on name changes made in Active Directory to make managing the users a bit more seamless?

Cirilo Haynes
To expand on the idea further, can Jitbit be configured to use the SID to pull in changes and update from AD? That way if the name is changed in Active Directory, it would update automatically the next time the user logs into the ticketing system.
12/3/2019 10:26 AM
Cirilo Haynes
Also, could we have the Active Directory sync check for the Disabled flag on user accounts and disable them automatically in JitBit? I'm wondering if some of our issues with the ticketing system syncing the IDs properly is because we have users in our ticketing system that are either disabled or no longer exist in Active Directory.
12/13/2019 4:19 PM
I need this also! Great suggestions..
4/19/2020 6:12 PM
Michael Milnes
Any movement or thought about this request?
3/2/2022 10:48 AM
Daniel Watkins
This should also be expanded to sync more than firstname, surename and email address from Azure when doing Azure Active Directory SSO. Ideally you would pull: firstname, surname, email address, department, manager, telephone number. If you were to give ultimate flexibility just allow a mapping table to be completed so when authentication takes places the fields in AAD could be mapped to the standard Jitbit user fields, and if created, custom user fields. Jitbit seems to be well behind the competition in terms of sync features from the major SSO providers.
3/7/2022 10:35 AM
Kevin Miko
This would be great to have. I also was looking for something Daniel Watkins mentioned would be nice
3/30/2022 9:34 AM
Alex Tech
SAML-based integration with Azure AD already pulls first/last names, email, company, department, location and phone number. When using Windows-integrated authentication on self-hosted installations - we will be looking into syncing based on SID instead of username.
4 days ago, 5:11 AM

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