Jitbit Helpdesk - Subject line test removal : Ideas forum

New Suggested 1/20/2020 by Daniel Watkins

7

votes

Would be useful to have the ability to strip the following strings from the subject line of tickets:

"RE: "

"FW: "

Or, to have the ability to match text in the subject, strip defined characters or strings from it and then to save the new subject line.

Daniel Watkins

was mean to read "text" removal not "test" removal.

1/20/2020 7:20 AM