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New Suggested 5/18/2020 by Laurent Plichart



Technicians restricted to some companies

Suggestion is to be able to restrict technician access so they can see some companies only.  We are working with distributors who gove support to some customers, but not all of them, and we want their technicians to only see tickets from their customers

Allow user and technician to have visibility based on what is only selected in the company field, but also allows the flexibility to select not just 1 company. (allow 1 is to many selection)
100% support on this.
12/4/2020 3:47 AM
Alex Tech
You can restrict a ticket category to a particular company and then grant permissions to this category to selected technicians only
8/21/2021 6:04 AM

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