Jitbit Helpdesk - Add logic to email template language : Ideas forum

Jitbit Helpdesk

New Suggested 9/25/2020 by Alex

28

votes

Add logic to email template language

Not just #Subject# of #From#, but

#if(From=='John')#
custom text

#end#

This way we can create different email templates for different companies, departments, etc etc

Alex Tech

... or even support a well-known templating language, like Liquid templates, used in most email software.

10/3/2020 9:55 AM

Renault DEMANGER

Ho my god (the idea and Alex for sure) !

Mmmm... very good idea

But, in this case and if not already planned (for sure), I suggest that you include a complete documentation with full variables; instructions and examples.

10/7/2020 5:20 AM

Renault DEMANGER

I vote for the idea of Alex, well-known templating language.

More standard solution is, better path to the force is -_-

3/11/2021 9:31 AM

Heja

I don't mind how its going to be implemented in the backend so long as its easy to those non techie "technician" whos using it.

8/8/2021 8:30 AM

Js P

passing the objects to the template system would be great, current data that can be referenced is limited

2/12/2022 5:43 PM

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3/30/2022 2:02 AM