Jitbit Helpdesk - Dynamic dropdown menu based on previous selection : Ideas forum

Declined Suggested 10/24/2018 by Cesar Salazar

9

votes

Consider adding this feature:

New ticket -> User selects the value of the first dropdown menu, then the next dropdown menu populates data based on the previous dropdown selection.

Example:

Warehouse 1 has Location 1 and Location 2

Warehouse 2 has Location 3 and Location 4

1st Dropdown menu: (Options here Warehouse 1 and Warehouse 2)

-Warehouse 2

2nd Dropdown menu: (Options here Location 3 and Location 4 because they belong to Warehouse 2 which was previously selected)

-Location 3

-Location 4

Thanks

Alex 10/27/2018 12:04 PM Tech

And these dropdowns are what - categories? Custom fields?

Alex 10/27/2018 4:59 PM Tech

I'm closing this down as a duplicate, we're already working on something like this.

Cesar Salazar 11/2/2018 9:28 AM

From a programming perspective I would say everything or at least the custom fields.