New Suggested 12/27/2023
5
votesSLA timer
It would be really helpful if you could display the remaining time left in order to meet SLA. Both within in the ticket details and the main page, so you can prioritise those tickets closest to going out of SLA
Michael Milnes
To piggy back off of this, have a setting where we can define SLA's based off of the priority of the ticket. We have a work around right now with automated tasks, but only on the initial ticket creation. It doesn't change if we change the ticket priority.
1/8/2024 10:11 AM
Log in to comment...
Get help for this page
Jitbit HelpDesk