Declined Suggested 23/07/2018 by ectao

20

votes

Subscribe to a ticket catagory

Allow a technician to be able to "subscribe" to a ticket category to be notified of any ticket changes in that category

avatar jtlarson
Or a whole section...
05/11/2018 11:38
avatar Alex Tech
There's a setting - "Email ALL technicians in a category when customer updates a ticket" - that does exactly that. A technician will be notified of ALL updates in his category.
18/04/2019 16:19
avatar Alex Tech
If everyone's OK with that, I'm going to close this one if no one comments against the feature I mentioned.
13/05/2019 06:22

Log in to comment...