New Suggested 23/07/2018 by ectao

20

votes

Subscribe to a ticket catagory

Allow a technician to be able to "subscribe" to a ticket category to be notified of any ticket changes in that category

avatar jtlarson
Or a whole section...
05/11/2018 11:38
avatar Alex Tech
There's a setting - "Email ALL technicians in a category when customer updates a ticket" - that does exactly that. A technician will be notified of ALL updates in his category.
Yesterday, 16:19

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