Declined Suggested 7/23/2018 by ectao

20

votes

Subscribe to a ticket catagory

Allow a technician to be able to "subscribe" to a ticket category to be notified of any ticket changes in that category

avatar jtlarson
Or a whole section...
11/5/2018 11:38 AM
avatar Alex Tech
There's a setting - "Email ALL technicians in a category when customer updates a ticket" - that does exactly that. A technician will be notified of ALL updates in his category.
4/18/2019 4:19 PM
avatar Alex Tech
If everyone's OK with that, I'm going to close this one if no one comments against the feature I mentioned.
5/13/2019 6:22 AM

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