New Suggested 7/15/2019 by Cirilo Haynes
Queue ManagerNot sure how this one will be received, but let's give it a try :)
I would like to see if we could create a new User Type. Basically in our on premise environment we have quite a few queues. We encourage the upper management to manage their queues, but we would like for them to not be able to access all Administrative features.
We would want them to be able to customize their queue content as needed (colors, fonts, default messages when receiving a new ticket or sending an update, but not be able to delete tickets, users or change their queue exchange settings. Basically anything a true administrator should handle we would want for them to not have the option for that (for example, everything under the Advanced Section)
|Cary Landers 8/26/2019 2:47 PM|
|Jack UTLEY 12/12/2019 9:42 AM|
Log in to comment...