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New Suggested 7/19/2019 by Jack UTLEY

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Automation Rules - New Condition required "Ticket comes via email and CC contains...."

Please could you add a new condition to isolate emails received in my Mailbox where the CC field contains <user> or <email address>


This would allow me to create workflows to file, delete, categorize, tag tickets which were sent to my mailbox but were not addressed directly to my team.


avatar Hector Bas
I too would find this useful. I'd imagine we could utilize some of the web/api hooks to self-implement this for the time being. Will have to give this a try, but would be beneficial to have it built in.
9/28/2019 4:57 PM

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