New Suggested 7/19/2019 by Jack UTLEY
Automation Rules - New Condition required "Ticket comes via email and CC contains...."
Please could you add a new condition to isolate emails received in my Mailbox where the CC field contains <user> or <email address>
This would allow me to create workflows to file, delete, categorize, tag tickets which were sent to my mailbox but were not addressed directly to my team.
|Hector Bas 9/28/2019 4:57 PM|
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