The self-hosted helpdesk app looks weird, no styles loaded

If you helpdesk app looks ugly when you're not logged in - here's how you resolve this.

Try opening the helpdesk CSS file in a browser. For instance, if the helpdesk app address is "http://localhost/helpdesk/" then try opening "http://localhost/helpdesk/js/main.min.css".

Are you being redirected to the login page? Then this can be a permission issue.

Grant read access to the helpdesk folder to IUSR_XXXX account, and it should work.

PS. Also, make sure you have anonymous access enabled at the IIS level.
Solving problems with on-premise version of Jitbit Helpdesk ticketing system