Close ticket via email?

Question:

Is there a tag or way to close a ticket via email?



Answer:

Yes, just add the #close# tag to the "Subject" line of your email; that will close the ticket.

Note: Please keep the ticket number in the curly braces like {12345670} in the "Subject" line.
Creation date: 27/02/2018 17:21      Updated: 27/02/2018 17:25
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