#Custom_Fields# does not work

Question:

The use of #Custom_Fields# or #CF_xxx# variables does not work. I receive the expected email but with a blank instead of the expected variable.

Answer:

Please make sure these custom fields are not marked "for technicians only".

Creation date: 04/12/2018 16:37 Vlad Updated: 04/12/2018 16:40 Vlad

Frequently asked questions and answers on our Helpdesk solution. Feel free to submit your quick questions; we will answer them and add the answers to this collection.