How to find the correct web.config file

Sometimes our support will ask you to change something in your web.config file. Rarely it can also be a part of the update process.

The web.config file contains some internal app settings that rarely need changing after the first Jitbit installation. You can open it in any text editor. If you have trouble saving the file run your text editor as administrator.

Here is how you find the correct web.config.

  1. Open IIS Management Console (inetmgr.exe) on the Jitbit web server.
  2. Expand the tree on the left until you find the active Jitbit installation.

  3. Right click it and choose "Explore".

  4. Find the web.config file in the opened window and open it with a text editor.
Creation date: 12/21/2018 7:46 AM      Updated: 12/21/2018 7:49 AM
Files   
DataImage17.png
45 KB
DataImage77.png
86 KB
Solving problems with on-premises version of Jitbit Helpdesk ticketing system