How to prevent users from deleting tickets?

Question:

Many of our tickets get deleted by users and technicians, I can’t find them anymore. How can I prevent them from doing this? Only the administrator should be able to delete tickets.

Answer:

1. You can find your deleted tickets on the Reports > Deleted tickets page. You can restore required tickets (if deleted not longer than 2 weeks ago) from that page.

2. You can restrict users' permissions on deleting tickets on the Administration > General settings page, by toggling:

Restrict ticket deletion and marking as spam to Admins only (uncheck to allow users to delete their own tickets)

You may also find these two options useful:

Restrict ticket closing to Technicians only (uncheck to allow users to close their own tickets)
Restrict ticket priority to Technicians only (uncheck to allow users to set ticket priority)

Feel free to email us if you have any questions.

restrict ticket deletion

Creation date: 6/3/2020 11:35 AM Updated: 7/13/2020 9:09 AM

Jitbit Helpdesk ticketing system is our flagship product. Its a great helpdesk software app offered both as a hosted and "on-premise" versions.