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Jitbit POP & IMAP Calls interval

Question:

We have an instance of JITBIT that we use heavily and it is currently putting heavy strain on our email system.  Based on our email logs we see Jitbit making about 4 POP calls per minute (5400/day). Can we adjust the setting if we want the timeframe to be longer?


Answer:

In the on-premise version you can slow down POP/IMAP mail-checker by adding this to "web.config" file (the "appSettings" section):

 <add key="mailCheckerInterval" value="60" />

This will set the interval to 60 seconds.

The SaaS-version however does not offer anything like that.
Creation date: 2/12/2021 4:08 AM (Alex)      Updated: 2/12/2021 4:08 AM (Alex)
Jitbit Helpdesk ticketing system - setting up email integration and solving common problems