Integration with Office365

To set up incoming mailboxes:

1. On the Administration tab, click Email settings, then click Edit incoming mailboxes.

2. On the Email servers screen that appears, scroll down to the Add a new mailbox area, then specify the account settings as follows.

  • Server type: IMAP
  • Server hostname: outlook.office365.com
  • Port: 993
  • Login: your email address
  • Password: your email password
  • SSL: Checked

- - - OR - - -

  • Server type: POP3
  • Server hostname: outlook.office365.com
  • Port: 995
  • Login: your email address
  • Password: your email password
  • SSL: Checked

Note:
You may also specify the category where new messages from this address will be delivered to.

3. Click Add mailbox to complete adding setting up the account.

4. Repeat steps 1-3 for each account to be added.

# # #

To set up outgoing email server:

1. On the Administration tab, click Email settings.

2. On the Email settings screen, scroll down to the SMTP server settings area, then specify the account settings as follows.

  • SMTP server address: smtp.office365.com
  • SMTP server port: 587 or 465
  • SMTP server requires authentication: Checked
  • SMTP username: *** your user name
  • SMTP password: *** your password
  • Use SSL\TLS to connect to the SMTP server: Checked

Note:
Please make sure that the SMTP server allows sending email messages with the specified From address.
Creation date: 28/03/2016 07:50 ()      Updated: 16/02/2018 06:00 ()
Jitbit Helpdesk ticketing system - setting up email integration and solving common problems