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How to purge old tickets (and why)
Under "Admin - General settings" there's a new setting "Auto-delete closed tickets after X days", simply set it to 365 days (for 1 year) or 730 (2 years)
Why purge old tickets?
1. Compliance: deleting old data is sometimes required for compliance & privacy reasons. For example both HIPAA and GDPR require deleting old user data.
2. App responsiveness: keeping your account light makes reports and exports snappier.
3. Carbon footprint: an average busy database server eats 300 watts/h at 100% load, which adds up to 125 kilograms of CO2 per month and that's without the storage costs (126265,2 gCO₂eq estimate calculated for a US datacenter in N. Virginia). Keeping your database small helps minimize CPU load and the resulting emissions.
2. App responsiveness: keeping your account light makes reports and exports snappier.
3. Carbon footprint: an average busy database server eats 300 watts/h at 100% load, which adds up to 125 kilograms of CO2 per month and that's without the storage costs (126265,2 gCO₂eq estimate calculated for a US datacenter in N. Virginia). Keeping your database small helps minimize CPU load and the resulting emissions.
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