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How to purge old tickets
Question:
Currently we are having records from past few years, we would like to remove them, this is required for compliance & privacy reasons. How do we do that?
Answer:
Under "Admin - General settings" there's a setting "Auto-delete closed tickets after X days", simply set it to 365 days (for 1 year).
Currently we are having records from past few years, we would like to remove them, this is required for compliance & privacy reasons. How do we do that?
Answer:
Under "Admin - General settings" there's a setting "Auto-delete closed tickets after X days", simply set it to 365 days (for 1 year).