How to purge old tickets

Question:

Currently we are having records from past few years, we would like to remove them, this is required for compliance & privacy reasons. How do we do that?

Answer:

Under "Admin - General settings" there's a setting "Auto-delete closed tickets after X days", simply set it to 365 days (for 1 year).

gdpr

Creation date: 5/19/2017 6:25 PM Updated: 12/30/2021 9:32 AM (Alex)

Jitbit Helpdesk ticketing system is our flagship product. Its a great helpdesk software app offered both as a hosted and "on-premise" versions.