New Ticket

Use this page to submit a new ticket to the help desk system. Choose a category, that your ticket fits best, fill the "subject" and the "text" fields and click "Submit" when finished.

You can optionally set the ticket priority and attach files to it. The built in priority levels are "Low", "Normal", "High" and "Critical". You can also add "subscribers" to the newly created ticket using the "cc" field on this page - "subscribers" are users who follow the ticket and get all updates from it.

If you have administrator or technician permissions you can also create a recurring ticket or create tickets "on-behalf" of other users.

Advanced features (for helpdesk administrators)

Administrators can customize the "new ticket" page layout by rearranging rows. For example, move the "subject" field to the bottom and "custom fields" area to the top. Simply click the "Edit page layout" link at the bottom of the page and "drag & drop" the rows via the drag-icon that apears on the right. After making changes click the "Save" button to save the changes.

You can also pass URL parameters to this page, to pre-fill certain ticket fields:

1. subject
2. body
3. categoryId (you can get this number from the admin section)
4. cfXXXX where "XXXX" is a custom field's ID
5. email user's prefilled email (works only if you allow guest ticket creation without logging-in)
6. priority pre-filled prioirty (-1 low, 0 normal, 1 high, or a custom prioirity ID from the admin section)

Example URL: xxx/Tickets/New?categoryId=1&subject=test&body=hello,%20world!

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