Implemented Suggested 11/20/2019 by Aaron McQueen
7
votesTag Management
We need a better way to manage tags. Our tags have become a mess. Having a way to lock down tags to a specific set would be very useful. Also merging and renaming tags will help with clean up and misspellings. Finally putting tags at the API 'Tickets' level instead of the 'Ticket' level would be great. Even if there was just a 'HasTags' boolean at the 'Tickets' level would work.
HB
Hector Bas
11/20/2019 8:28 PM
100% agreed. I did open a ticket about tags, but really didn't get any solid answers to all of my questions. I was hoping renaming a tag would link it to an existing one with the same name, but it didn't, so seems they could easily add some logic in the backend to look for this scenario. Since then, I've also custom coded my own pre-defined default conditional tag system on top of jitbits tag system. So far it seems to work well, but I'll have to wait and see how it goes for the long run. (P.S. I emailed you what I had, in case you were interested).
Aaron McQueen
11/22/2019 11:55 AM
I think the Upvote button is broken?
Alex
11/22/2019 3:46 PM
Tech
We're about to release the tag merging feature, will also consider the other enhancements
Aaron McQueen
3/2/2020 4:28 PM
I see this on the version history and it's been marked as implemented, but I'm not seeing where this is done. Can you provide more information?
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