Jitbit Helpdesk

86 Votes	Supervisor Approval Process Date 2/14/2020 New
35 Votes	read-only subscribers Date 3/19/2020 New
32 Votes	Assign Multiple departments to one Person/Manager Date 9/1/2022 New
25 Votes	Users to be associated with multiple Companies Date 5/30/2024 New
25 Votes	Teams Integration Enhancement - Chat Request to Ticket Date 10/23/2020 New
24 Votes	Ability to adjust technician working hours Date 6/3/2022 New
22 Votes	Add custom fields to the filter section. Date 10/28/2024 New
21 Votes	Jitbit KB : Management of Multiple Brands / Business Areas Date 3/18/2021 New
16 Votes	Prevent Technicians creating new users Date 5/18/2023 New
13 Votes	Add Close Reason to tickets Date 8/21/2025 New
12 Votes	Mandatory field setting per ticket category Date 6/8/2021 New
11 Votes	Lead Technician Roles Date 11/4/2021 New
10 Votes	Pull in RBAC roles from Enterprise IDP via SAML claims or SCIM provisioning of groups Date 5/23/2024 New
10 Votes	Multiple Saml Connections Date 1/22/2022 New
9 Votes	Prompt for Time Spent when closing ticket Date 9/11/2024 New
8 Votes	Show time between ticket takeover/ticket assignment and first response Date 5/12/2025 New
8 Votes	Description option for Custom Fields Date 3/11/2025 New
8 Votes	Customizable User Permissions Date 9/30/2024 New
8 Votes	Submit on behalf of another user editable Via... section Date 9/24/2024 New
8 Votes	JAMF Integartion for Asset Management Date 3/16/2022 New

The ideas forum is where users can suggest, discuss, and vote for new product features.

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