35

Votes

Assign Multiple departments to one Person/Manager

Date 9/1/2022 New

35

Votes

read-only subscribers

Date 3/19/2020 New

26

Votes

Add custom fields to the filter section.

Date 10/28/2024 New

26

Votes

Users to be associated with multiple Companies

Date 5/30/2024 New

17

Votes

Prevent Technicians creating new users

Date 5/18/2023 New

11

Votes

Prompt for Time Spent when closing ticket

Date 9/11/2024 New

11

Votes

Lead Technician Roles

Date 11/4/2021 New

10

Votes

Submit on behalf of another user editable Via... section

Date 9/24/2024 New

10

Votes

Pull in RBAC roles from Enterprise IDP via SAML claims or SCIM provisioning of groups

Date 5/23/2024 New

8

Votes

Show time between ticket takeover/ticket assignment and first response

Date 5/12/2025 New

8

Votes

Customizable User Permissions

Date 9/30/2024 New

8

Votes

JAMF Integartion for Asset Management

Date 3/16/2022 New

7

Votes

Allow elif / switch conditionals in automation rules

Date 2/6/2024 New

7

Votes

Allow negative ticket filters (all except selected categories)

Date 11/15/2022 New

7

Votes

Asset Management - Autonumber

Date 9/21/2020 New

6

Votes

Automation rules - To & CC

Date 4/20/2023 New

5

Votes

Dependent text field

Date 9/11/2025 New

5

Votes

Emoji reactions to comments

Date 7/30/2025 New

5

Votes

Future ticket Start Date

Date 5/19/2025 New

5

Votes

Allow Technicians to pin tickets to the top

Date 5/13/2025 New
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The ideas forum is where users can suggest, discuss, and vote for new product features.