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78

votes

Expand "Time Spent" Functionality

Suggested 6/22/2021 New

45

votes

TimeSpent audit log

Suggested 10/5/2020 Considering

42

votes

Multiple outgoing SMTP accounts

Suggested 10/8/2020 New

36

votes

Supervisor Approval Process

Suggested 2/14/2020 New

30

votes

Group of users access for Categories

Suggested 11/2/2020 New

27

votes

Advance Permissions to Asset Management

Suggested 7/22/2021 New

26

votes

Custom Field Type Selection Combo + Search

Suggested 3/22/2021 New

24

votes

Ticket Comments pagination

Suggested 10/20/2021 New

24

votes

Remove signature when a reply is for technical only

Suggested 3/18/2021 New

23

votes

User Groups

Suggested 7/19/2021 New

21

votes

Feature Request; Asset Reporting

Suggested 4/30/2020 New

19

votes

Integrate with Lansweeper IT Asset Management

Suggested 4/26/2022 New

19

votes

Allow custom prefix for Ticket Number (i.e. IT1234)

Suggested 7/13/2021 New

17

votes

Dashboard like Calendar for Milestones

Suggested 1/23/2022 New

16

votes

Pin tickets to top

Suggested 2/24/2020 New

15

votes

Support groups and queues

Suggested 9/28/2021 New

15

votes

Add signature when creating a new ticket

Suggested 3/18/2021 New

14

votes

API Asset Search

Suggested 6/26/2023 New

14

votes

Delayed ticket responses

Suggested 5/24/2021 New

13

votes

Disable "Time Spent" pause option for technicians

Suggested 11/17/2022 New

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Ideas forum is where users can suggest, discuss and "vote" for new features in the product.