Declined Suggested 12/17/2019 by Kevin White

6

votes

Sub-Ticket Status Displayed on Ticket View

when looking at the ticket, can the status of the subticket be displayed.  we are using the sub-tickets as "tasks" for technicians without worrying about notifying the customer who is on the main parent ticket.  Quite often we dont do anything with the main ticket unless all the sub-tickets have been resolved
avatar
Alex 3/2/2020 12:07 PM Tech
Actually, if a subticket is closed, there's a gray "closed" badge showing next to it, so the info is already there

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