Jitbit Helpdesk - Overdue Notification Message Template : Ideas forum

Implemented Suggested 1/30/2020 by Shaun Dunstan

8

votes

Hey Team,

Would it be possible to add an Overdue Message template so we can format the overdue message with styles and custom fields etc

Thanks

Shaun

Alex Tech

You can use Automation rules to send overdue notification, and include all the standard email "masks" including custom fields.

5/4/2023 6:30 AM