Jitbit Helpdesk - the possability to customize the "new Ticket" template with custom fields : Ideas forum

Implemented Suggested 2/5/2020

11

votes

the possability to customize the "new Ticket" template with custom fields

It would be great if there would be the possibility to move generated custom fields in position in the "new ticket" template.

Also the ability marking custom fields as required.

Alex Tech

Making fields "required" is already possible. And you can change the custom fields order. However, a 100% customizable form layout is not supported. This is a very technically challenging task and we'll need more upvotes for this 😉

2/10/2023 12:42 PM

Alex Tech

We've added a way to reorder the "rows" on "new ticket" page

3/27/2024 6:10 AM