Jitbit Helpdesk - Tech Only Custom Fields in emails : Ideas forum

Implemented Suggested 2/17/2020 by Norah Boyle

12

votes

I would love to see tech only Custom Fields available for automation emails

For example : the automation email could be something like:

Your request has been approved - authorisation code is #CF_12345#

... where #CF_12345# contains the actual authorisation code

If the custom field has tech access - I cannot use this field in an automation email.

If the Custom Field has Everyone access - I can use it the field, however this also means the customer can see it the field and change it.

So ... my request is to for tech only custom fields to also be included in automation emails

Thanks for the opportunity to request this