Implemented Suggested 2/21/2020

3

votes

repeating tickets - improve

Hi,

Background:
repeating tickets are stripped for content in the fields "asset involved", "custom fields" and TAG's - by design.


Problem:
We need to manually public information into new repeating tickets - we need to (manuallly) assign assets and publish data in custom fields (our custom fields contains key data to other systems)
Information is allready registered on the original ticket


Suggestion:
An option that allows  repeating tickets to keep data (copy from the original ticket)  the original ticket in  tags, assets involved and custom fields
The option could be placed on differende levels
*Globaly (ALL tickets, no exceptions)
*Pr. category (all tickets, no exceptions) -> prefeered for my org.
*pr. ticket (on/off pr. ticket)




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