New “Automation rules” DO THIS action, “Mark the ticket as upd for tech”.

New “DO THIS” action “Mark the ticket as upd for tech (add upd for tech badge)” for the automation rules.

This new action “Mark the ticket as upd for tech (add upd for tech badge)” would make it possible to add “upd for tech badge”.

It would be similar action as actions:

Mark the ticket as unanswered (add upd by cust badge and move to Unanswered tab)

Mark the ticket as answered (add upd by tech badge and move from Unanswered tab)