Declined Suggested 10/1/2020 by Cary Landers
1
votesService Desk
Would it be possible to have a top-level something like Service Desk that has the ability to manage more than one queue? I assume that the queues would need to share common categories in order to transfer tickets. Examples from another system provided.
CL
Cary Landers
1/5/2021 11:17 AM
Thanks
Alex
8/14/2021 4:29 PM
Tech
You can also "save" a filtered view and then quickly access it via a shortcut link. In the tickets list click "filter" icon, set up a filter (by status for example) and then click "Save". See this picture: https://i.imgur.com/CogAgVy.png
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I understand that you would like manage severals differrents queue.
It's possible to do it via differrents status + external html page and hypertext link with filter on this status.
You can make the filter on the status and copy/paste the link (on a web page or as a shortcut)