Declined Suggested 11/16/2020
1
votesAllow text formatting to work with Dark Mode
Currently if a user formats text in an email reply to a ticket, such as highlighting specific entries in a list, if the technician has dark mode enabled they do not see the highlighting.
Alex
11/16/2020 12:53 PM
Tech
That's by design. If the highlight text not bright enough to be seen in dark mode (like dark-blue) the formatting is removed. The app actually calculates the contrast in the background and makes an informed decision.
mh
11/16/2020 12:59 PM
Is there a way that we could have some control over that to do something like ignore that threshold, or raise all RGB values below the threshold to a point above the threshold?
Alex
11/16/2020 4:37 PM
Tech
Please provide a sample email via a support ticket, we'll look into this
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