Implemented Suggested 1/5/2021 by Zach Sheppard
10
votesAllow users to re-open their own tickets in the UI
Currently users cannot re-open their own tickets in the UI. They get a message saying:"You can't reply to this ticket since it's been closed. Consider creating a new ticket."
While we don't typically allow users to re-open their tickets by an email response (usually we get a thanks! or some other response that isn't an indication of a problem) it would be nice for them to be able to click a "re-open" button in the UI when needed.
Alex
Tech
This can be enabled in the settings - "Admin - General settings - Allow reopen closed tickets on new replies within X days"
3/13/2022 5:19 PM
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