Not updating all Subscribers
This one may not be required as much once the "is Manager" option is fixed. We have been using department field and Automation at add the managers/directors for different groups as subscriber to the tickets from their staff and centers.
When we send an update from the ticket system we can uncheck the directors/managers and techs from receiving the update, however once the client responds an e-mail update goes to all subscribers. It would be nice if that check box for the who is receiving the e-mail would be persistent and prevent updated from going to everyone. Currently we have tech and directors that remove all e-mail notification because the amount of noise in the e-mail system and some times miss the updates they really needed. Also one they have turned off all notifications you need to e-mail them outside the ticket to update them causing information to now be in two locations.