Declined Suggested 6/27/2018 by John Karcher

18

votes

Allow automation rules to be AND or OR separately

When creating rules, it's very useful to create rules that can mix ANDs and ORs rather than having a single settings. For instance, I might want to auto-assign all tickets that come in with a certain title, and that have either of two strings inside, but leave it be if it does not contain either of those two strings, rather than needing to create separate rules for each.

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Alex Tech
You CAN do that actually, by using "nested" rules. "If a ticket has a certain title THEN launch another rule that checks for either of the two strings"
8/16/2018 12:18 PM
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Alex Tech
P.S. On a side note - we're working on a "scripting language" feature that will have unlimited complex logic.
8/16/2018 12:19 PM

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