Jitbit Helpdesk - Prevent duplicate attachments in the helpdesk : Ideas forum

Declined Suggested 9/2/2021 by Eli Loewen

3

votes

Prevent duplicate attachments in the helpdesk

We have many users that have our logo in their email signature and when they submit a ticket their logo image is added as an attachment to the ticket. Over time this will create a lot of separate unneeded attachments.

One solution for this could be to create a hash of each attachment and save it to the database. When someone submits an attachment have the system generate a hash and compare to the hashes in the database. If the hash is in the database then link the already saved attachment to the ticket, if the hash is not in the database then save the attachment as a new file.

That's one solution, but theres probably more to solve duplicate files.

Alex 5/27/2023 4:54 AM Tech

We do have duplicate file protection, however it works within the same ticket only. The SaaS version also additionally uses AI to recognize social logos and cut the out.