Jitbit Helpdesk - Add 'Close date' field to Advanced Search to find completed tickets : Ideas forum

Jitbit Helpdesk

Implemented Suggested 9/17/2021 by Chad Kieffer

5

votes

Add 'Close date' field to Advanced Search to find completed tickets

Search or find by creation date and due date is insufficient.

Really need to be able to find tickets completed within a time frame.

Hector Bas

Agreed. Opened a ticket on this and was re-directed to post an idea and ended up finding this one here. Too bad there isn't more traction on this.

Personally, I use custom scripting to replace all the links in the technician report to open advanced search since the original behavior pollutes my current settings (have to constantly reset). So now I am getting inaccurate ticket counts because I'm not using the right date filters. I believe just having the close date in the advanced search would solve this.

2/7/2022 11:21 AM

Mike Dominik

Agreed

10/19/2023 4:37 PM