Sometimes people transfer mail,
with a lot of response inside, to create a ticket. Could we have the
capability to minimize the initial demand by default, to see every time
the ticket answer in the screen (a button "see more").
Have a rappel due date, and the
ticket would go up in the list when the date passed.
Technician could have the
capabilities to modify comments of other technician, admin could have the
capabilities to set that in settings (important for us).
After we set time spent manually,
have the capability to play the time spent without actualize the all page
(button "pause" replace by a "play" button in this
case).
In report -> summary -> more options:
"send this rapport to admins
every month" could we have the capabilities to choice the type of
report (Excel, CSV, or PDF) only HTML at this time.
Capabilities to choice a date to
send the email: currently when the mail is sent on the 31th, it keep all
tickets before this date but not those of the 31th.
Ticket creation:
Capability to create periodically
a ticket -> ex: update servers Every week.