Jitbit Helpdesk - New automation - Remove all technicians and admins from ticket : Ideas forum

New Suggested 1/29/2022 by Fred S

2

votes

Case:

Assigning a new tech to a ticket should remove the previous tech.

A new ticket comes in.
The admin goes to assign the ticket to person A
Later, the ticket needs to go to person B, so the admin assigns the ticket to person B.
The problem is that person A is not removed as a subscriber and they still get all future email updates.

Assigning a new tech to a ticket should remove the previous tech.

SDC IT

Was there a workaround to this? Did you come up with an automation rule to do this?

1/4/2024 10:55 AM