Jitbit Helpdesk - When a new technician is assigned to a ticket, remove the previous technician as a subsriber : Ideas forum

New Suggested 2/5/2022 by Fred S

2

votes

When a new technician is assigned to a ticket, remove the previous technician as a subsriber

Sometimes we change the technician a ticket is assigned to. When we change the assignment the previous tech is still subscribed to the ticket. It gets very confusing to both the users and technicians. When a ticket is updated with a new technician, remove the previous tech.

Stefano Bagnatica 2/9/2022 5:14 AM

I don't agree... When changing technician, can be still useful for the previous tech to follow the ticket, maybe for giving informations about what he has done, or maybe for learning.

Fred S 2/9/2022 12:26 PM

You can make it an option. Besides, the former tech should be putting all of their info in the tickets.