New Suggested 2/9/2022

1

votes

Additional company/department automation conditions

A new condition for automation rules:

if "latest reply comes from Company/Department"

An example is setting a custom status based on the department of the latest replying user, to make it obvious at a glance to other users. This can be done currently by adding every department user's email to the conditions of a rule but it is tedious and doesn't take advantage of the existing "department" user field. 

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