Automation Feature - Merging Duplicate Tickets
Automation Feature request for merging tickets
I would like to create a rule similar to:
- When - Ticket is created
- AND all - Category is %specific_category%, Subject matches open ticket in %specific_category%
- DO THIS - Merge tickets, (a bonus would be deleting the body and attachment from the first ticket)
I don't want to delete the original ticket entirely since there may be updates in the comments.
Example tickets