Implemented Suggested 5/12/2022 by Amy Swasey (HCL TECHNOLOGIESCORPORATE)
7
votesOption to restrict Cloning to Techinicians and/or Administrators
We have customers cloning their tickets for new requests and not changing or missing the need to update the custom fields for their updated request. Including Subject line/specific request details.Would like the option to restrict the Clone option to Technicians and/or Administrators.
Amy Swasey (HCL America Inc)
This shows implemented but I cannot see how to make this work in JitBit v10.3. Please advise.
8/30/2022 3:48 PM
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