New Suggested 5/17/2022 by Michael Milnes

9

votes

On-Prem - Modify ticket counter to use a pre-fix

For those of us who use the On-Prem installation, it would be great to be able to modify the counter to use a letter prefix.  In our situation we have 4 instances running for 4 different departments that will never cross paths.  Would be nice to be able to add a letter before the ticket so the will fail in the off chance someone replies to the wrong service account.
Ex:
Maintenance:   M######
Sales: S#####
Engineering: E#####


avatar
Looks like this is possibly a duplicate of https://support.jitbit.com/helpdesk/Ideas/27622
11/30/2023 1:33 PM

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