Implemented Suggested 7/8/2022
8
votesCustom Field Value Only
We use custom fields pretty extensively in our workflows. These custom fields are often included in our ticket replies. I would like the ability to reference a custom field value only.For example: If I include #CF_1234# in a ticket response, it includes 'CustomFieldName: CustomFieldValue'. It would be nice to be able to reference #CFVALUE_1234# to return just the 'CustomFieldValue'.
Yes, the possibility to insert custom field values (only) into text in email or ticket replies would greatly help legibility/flexibility.
3/20/2024 9:53 AM
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https://support.jitbit.com/helpdesk/Ideas/35918