When helpdesk users reply to a ticket CCing in another category's email, the reply is not sent to the other category. We understand that this is intentional and that this is to prevent JitBit getting trapped in a loop. However, would it be possible for JitBit to notify the user where this has happened? Currently the users are unaware that the email has not been sent. If JitBit could flag up an alert box to explain that the email has not been sent because this is not possible, this would alert them that they would have to notify the other category by some other means.