It would be good to have an additional button, maybe near the existing [+] to create a new ticket, however this would be a predefined 'quick ticket', with the user, category and prefix predefined.  I assume multiples of these could be created with a drop down or similar?

I looked at automation, but this only happens after the ticket is created, but a new 'quick ticket' option would tie in nicely with the automation.

Similar functionality to say Outlook 'Quick Step' ??