Jitbit Helpdesk - Template text for end users. : Ideas forum

Implemented Suggested 12/7/2018 by Sean Fichera

2

votes

Template text for end users.

Rather than create a bunch of custom fields to answer questions I think a template that adds text to the Body of the ticket.

The templates should be assigned to catagories so they are restricted. I would imagine a dropdown with available templates and text to copy template to body.

For example a ticket to grant permissions to accounts in our financial software would look like this. Just fill in the blanks...

----------------------------------

Activity Center:

Org:

Object:

Project:

Assign to Role:

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Alex 12/9/2018 4:47 AM Tech

We already have this, you can set up a template in category settings