New Suggested 3/29/2023
3
votesmultiple "any" and "all" conditions within an automation rule
It would be nice to be able to have a few levels of conditional "all" and "any" conditions in an automation rule.For example:
(trigger) if new ticket created
(and conditions)
ALL ( if ticket is part of category "blah"
AND
ANY (subject contains "weekly" and "logs"
OR
subject contains "monthly reports")
)
(then ... do ....)
Conversely the condition can be:
ANY (if ticket is part of category "issue 1"
OR
(if ticket is part of category "escalations"
AND
priority is HIGH)
)
(then ... do ... say assign to manager)
Do you get the idea?
For example, I have several rule that each does the same "DO THIS". It would be nice to combine multiple rules like these into one:
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