Jitbit Helpdesk - multiple "any" and "all" conditions within an automation rule : Ideas forum

New Suggested 3/29/2023

3

votes

It would be nice to be able to have a few levels of conditional "all" and "any" conditions in an automation rule.

For example:

(trigger) if new ticket created

(and conditions)

ALL ( if ticket is part of category "blah"

AND

ANY (subject contains "weekly" and "logs"

subject contains "monthly reports")

)

(then ... do ....)

Conversely the condition can be:

ANY (if ticket is part of category "issue 1"

(if ticket is part of category "escalations"

AND

priority is HIGH)

)

(then ... do ... say assign to manager)

Do you get the idea?

For example, I have several rule that each does the same "DO THIS". It would be nice to combine multiple rules like these into one: