Please make the phone number ifor users in the ticket details preview popup and user profile page clickable.
This would make calling users with softphones much faster, and more user freindly.
<li title="Phone number"><i class="fa fa-phone"></i>
<a href="tel: (xxx) xxx-xxxx"> (xxx) xxx-xxxx</a></li>
+ field for Call via Solution A (exampe TEAMS)
+ field for Call via Solution B
....
Add a solution via a PLUS button and input of the HTML standard structure for it